:root{--sp-bg:#f6f3fa;--sp-card:#fff;--sp-ink:#17131f;--sp-muted:#716979;--sp-line:#e7dfee;--sp-purple:#7b2cbf;--sp-purple2:#9b4ed5;--sp-soft:#f3eafa;--sp-green:#198a53;--sp-amber:#9c6510;--sp-red:#bc3c4e}
.support-page{background:var(--sp-bg)}.support-page .footer{display:none}.support-eyebrow{display:block;color:var(--sp-purple);font-size:11px;font-weight:800;letter-spacing:.17em;margin-bottom:8px}.support-flashes{display:grid;gap:10px;margin-bottom:16px}.support-flash{padding:13px 15px;border-radius:14px;background:#edf9f2;border:1px solid #d3eadc;color:#1d7047;font-size:14px;font-weight:700}.support-flash.error{background:#fff3f5;border-color:#f0d0d6;color:#a73445}
.support-client-topbar-v28{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.96);backdrop-filter:blur(14px);border-bottom:1px solid var(--sp-line)}.support-client-topbar-inner-v28{min-height:70px;display:flex;align-items:center;justify-content:space-between;gap:16px}.support-client-brand-v28{display:flex;align-items:center;gap:10px;color:inherit;text-decoration:none}.support-client-brand-v28>span{width:38px;height:38px;border-radius:12px;background:linear-gradient(135deg,var(--sp-purple),var(--sp-purple2));color:#fff;display:grid;place-items:center;font-weight:800}.support-client-brand-v28 b{display:block;font-size:13px}.support-client-brand-v28 small{display:block;margin-top:2px;color:var(--sp-muted);font-size:11px}.support-client-actions-v28{display:flex;align-items:center;gap:10px}.support-client-actions-v28>a{color:#5f5768;text-decoration:none;font-size:13px;font-weight:700}.support-account-v28{width:36px;height:36px;border-radius:12px;background:var(--sp-soft);color:var(--sp-purple)!important;display:grid!important;place-items:center;font-weight:800!important}
/* Central de ajuda */
.support-hero-v27,.support-hero-v26{padding:48px 0 30px;background:radial-gradient(circle at 85% 0,rgba(123,44,191,.12),transparent 30%),linear-gradient(180deg,#fff,#faf7fd);border-bottom:1px solid var(--sp-line)}.support-hero-v27-inner,.support-hero-v26-inner{display:flex;align-items:center;justify-content:space-between;gap:24px}.support-hero-v27 h1,.support-hero-v26 h1{margin:0;max-width:760px;font-size:clamp(34px,5vw,54px);line-height:1.02;letter-spacing:-.05em}.support-hero-v27 p,.support-hero-v26 p{max-width:620px;margin:13px 0 0;color:var(--sp-muted);font-size:15px;line-height:1.6}.support-shell-v27,.support-shell-v26{padding:24px 0 60px}.active-support-banner-v27,.active-support-banner{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px 22px;margin-bottom:18px;border-radius:22px;background:linear-gradient(120deg,#311641,#602690 68%,#7e39ba);color:#fff;box-shadow:0 16px 36px rgba(62,24,90,.15)}.active-support-banner-v27 h2,.active-support-banner h2{margin:0;font-size:22px;letter-spacing:-.03em}.active-support-banner-v27 p,.active-support-banner p{margin:5px 0 0;color:#e4d5ef;font-size:13px}.active-support-open{min-width:150px;padding:12px 16px;border-radius:13px;background:#fff;color:#522179;text-align:center;text-decoration:none;font-weight:800}.support-main-grid-v27,.support-main-grid-v26{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(290px,.6fr);gap:18px;align-items:start}.support-conversations-card-v27,.support-conversations-card,.faq-card-v27,.faq-card-v26,.new-ticket-card-v26,.support-new-side-v26{background:#fff;border:1px solid var(--sp-line);border-radius:22px;box-shadow:0 10px 28px rgba(38,20,55,.04)}.support-card-head-v27,.support-card-head-v26{display:flex;justify-content:space-between;gap:16px;padding:22px;border-bottom:1px solid var(--sp-line)}.support-card-head-v27 h2,.support-card-head-v26 h2,.faq-card-v27 h2,.faq-card-v26 h2{margin:0;font-size:24px;letter-spacing:-.03em}.support-card-head-v27 p,.support-card-head-v26 p{margin:5px 0 0;color:var(--sp-muted);font-size:13px}.support-count-chip{width:38px;height:38px;border-radius:12px;background:var(--sp-soft);color:var(--sp-purple);display:grid;place-items:center;font-weight:800}.conversation-list-v27,.conversation-list-v26{display:grid}.conversation-row-v27,.conversation-row-v26{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:17px 20px;border-bottom:1px solid var(--sp-line);color:inherit;text-decoration:none}.conversation-row-v27:last-child,.conversation-row-v26:last-child{border-bottom:0}.conversation-row-v27:hover,.conversation-row-v26:hover{background:#fcf9ff}.conversation-copy{min-width:0}.conversation-topline-v27{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.conversation-copy b{font-size:15px}.conversation-copy small{display:block;margin-top:4px;color:#8c8392;font-size:12px}.conversation-copy p{margin:5px 0 0;color:var(--sp-muted);font-size:13px}.ticket-status-v27{padding:6px 9px;border-radius:999px;font-size:11px;font-weight:800}.status-waiting_support{background:#fff3df;color:#96600d}.status-in_progress{background:#e7f8ef;color:#19764a}.status-waiting_customer{background:#f1e8f9;color:#70309d}.status-closed{background:#efedf2;color:#766d7b}.conversation-side-v27{display:flex;align-items:center;gap:9px}.unread-pill{padding:5px 8px;border-radius:999px;background:#df4456;color:#fff;font-size:10px;font-weight:800}.conversation-arrow-v27{font-size:20px;color:#8f8498}.faq-card-v27,.faq-card-v26{padding:22px}.quick-help-grid-v27,.quick-help-grid-v26{display:grid;gap:9px;margin:16px 0}.quick-help-grid-v27 a,.quick-help-grid-v26>a{display:block;padding:14px;border:1px solid var(--sp-line);border-radius:14px;background:#faf8fc;text-decoration:none;color:inherit}.quick-help-grid-v27 b,.quick-help-grid-v26 b{display:block;font-size:14px}.quick-help-grid-v27 small,.quick-help-grid-v26 small{display:block;margin-top:4px;color:var(--sp-muted);font-size:12px}.faq-card-v27 details,.faq-card-v26 details{border-top:1px solid var(--sp-line)}.faq-card-v27 summary,.faq-card-v26 summary{padding:14px 0;cursor:pointer;font-size:14px;font-weight:700}.faq-card-v27 details p,.faq-card-v26 details p{margin:-2px 0 14px;color:var(--sp-muted);font-size:13px;line-height:1.55}.support-empty-v27,.support-empty-v26{text-align:center;padding:42px 22px}.support-empty-v27>span,.support-empty-v26>span{width:56px;height:56px;border-radius:17px;background:var(--sp-soft);display:grid;place-items:center;margin:auto;font-size:22px}.support-empty-v27 h3,.support-empty-v26 h3{margin:14px 0 7px;font-size:20px}.support-empty-v27 p,.support-empty-v26 p{margin:0 auto 15px;max-width:420px;color:var(--sp-muted);font-size:14px;line-height:1.55}
/* Novo chamado */
.support-new-shell-v26{padding:28px 0 60px}.support-back-v26,.support-back-v27{display:inline-flex;margin-bottom:14px;color:#665d6d;text-decoration:none;font-size:13px;font-weight:700}.support-new-grid-v26{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:18px}.new-ticket-card-v26{padding:26px}.new-ticket-card-v26 h1{margin:0;font-size:40px;line-height:1.03;letter-spacing:-.04em}.support-lead-v26{margin:10px 0 0;color:var(--sp-muted);font-size:14px;line-height:1.6}.ticket-form-v26{display:grid;gap:14px;margin-top:22px}.ticket-form-v26 label{display:grid;gap:7px}.ticket-form-v26 label>span{font-size:13px;font-weight:700}.ticket-form-v26 input,.ticket-form-v26 select,.ticket-form-v26 textarea{width:100%;padding:13px 14px;border-radius:13px;border:1px solid #dcd4e3;background:#fff;font:inherit;font-size:14px}.ticket-form-v26 textarea{min-height:150px;resize:vertical}.ticket-form-v26 small{font-size:12px;color:var(--sp-muted)}.support-new-side-v26{padding:22px;position:sticky;top:88px}.new-side-icon{width:50px;height:50px;border-radius:15px;background:var(--sp-soft);display:grid;place-items:center;font-size:21px}.support-new-side-v26 h3{margin:14px 0;font-size:20px}.support-new-side-v26 ol{list-style:none;padding:0;margin:0;display:grid;gap:14px;counter-reset:steps}.support-new-side-v26 li{position:relative;padding-left:32px;counter-increment:steps}.support-new-side-v26 li:before{content:counter(steps);position:absolute;left:0;top:0;width:23px;height:23px;border-radius:8px;background:var(--sp-soft);color:var(--sp-purple);display:grid;place-items:center;font-size:11px;font-weight:800}.support-new-side-v26 li b{display:block;font-size:13px}.support-new-side-v26 li span{display:block;margin-top:3px;color:var(--sp-muted);font-size:12px;line-height:1.45}
/* Chat do cliente */
.support-thread-page-v28{min-height:calc(100vh - 70px);background:linear-gradient(180deg,#faf8fd 0,#f6f3fa 160px)}.support-thread-shell-v28{padding:24px 0 54px}.thread-nav-v28{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:16px}.thread-nav-v28 a{color:#5d5365;text-decoration:none;font-size:13px;font-weight:700}.thread-nav-v28 span{color:#8b8191;font-size:12px}.thread-head-v28{display:flex;align-items:flex-end;justify-content:space-between;gap:22px;margin-bottom:12px}.thread-head-v28 h1{margin:0;font-size:34px;line-height:1.04;letter-spacing:-.04em}.thread-head-v28 p{margin:7px 0 0;color:var(--sp-muted);font-size:13px}.thread-state-card-v28{min-width:270px;padding:14px 16px;border-radius:16px;border:1px solid transparent}.thread-state-card-v28 strong{display:block;font-size:14px}.thread-state-card-v28 small{display:block;margin-top:3px;font-size:12px;line-height:1.4}.thread-state-card-v28.status-waiting_support{background:#fff6e8;border-color:#f0dfbd;color:#8e5c12}.thread-state-card-v28.status-in_progress{background:#eaf9f1;border-color:#caead8;color:#1b7549}.thread-state-card-v28.status-waiting_customer{background:#f3ebfa;border-color:#dfcfed;color:#6d2d99}.thread-state-card-v28.status-closed{background:#f1eff3;border-color:#e2dfe5;color:#716979}.presence-banner-v28{display:flex;align-items:center;gap:12px;margin-bottom:12px;padding:13px 15px;border-radius:16px;background:#e9f8ef;border:1px solid #cce9d8;color:#187247}.presence-indicator-v28{width:10px;height:10px;border-radius:50%;background:#24b56c;box-shadow:0 0 0 5px rgba(36,181,108,.13)}.presence-banner-v28 strong{display:block;font-size:14px}.presence-banner-v28 small{display:block;margin-top:2px;color:#4e7c61;font-size:12px}.support-chat-layout-v28{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:16px;align-items:start}.support-chat-card-v28,.thread-details-v28>section{background:#fff;border:1px solid var(--sp-line);border-radius:20px;box-shadow:0 10px 26px rgba(37,20,54,.04)}.support-chat-card-v28{padding:16px}.chat-security-v28{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:14px;background:#fff8ed;border:1px solid #efdfbf;color:#805514;font-size:12px}.chat-security-v28 p{margin:0;line-height:1.5}.message-list-v28{display:flex;flex-direction:column;gap:12px;min-height:340px;max-height:62vh;overflow:auto;padding:16px 2px 10px}.support-message-v28{max-width:min(80%,620px);padding:13px 15px;border-radius:18px;border:1px solid var(--sp-line);background:#fff}.support-message-v28.message-support{align-self:flex-start;border-bottom-left-radius:7px}.support-message-v28.message-customer{align-self:flex-end;background:linear-gradient(135deg,#7023aa,#8e38c4);border-color:#7c2eb4;color:#fff;border-bottom-right-radius:7px}.message-meta-v28{display:flex;justify-content:space-between;gap:12px;margin-bottom:7px}.message-meta-v28 b{font-size:12px}.message-meta-v28 span{font-size:11px;opacity:.72}.support-message-v28 p{margin:0;white-space:pre-wrap;word-break:break-word;font-size:14px;line-height:1.55}.message-attachment-v28{display:block;margin-top:9px;color:inherit;text-decoration:none}.message-attachment-v28 img{display:block;max-width:100%;max-height:420px;object-fit:contain;border-radius:14px;border:1px solid rgba(0,0,0,.08)}.message-attachment-v28 small{display:block;margin-top:5px;font-size:11px;opacity:.8}.customer-composer-v28{display:grid;gap:10px;padding-top:13px;border-top:1px solid var(--sp-line)}.image-preview-wrap-v28{display:grid;grid-template-columns:72px 1fr 32px;gap:10px;align-items:center;padding:10px;border-radius:14px;background:#f7f3fb;border:1px solid #ded0e9}.image-preview-wrap-v28 img{width:72px;height:58px;object-fit:cover;border-radius:10px}.image-preview-wrap-v28 b{display:block;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.image-preview-wrap-v28 small{display:block;margin-top:3px;color:var(--sp-muted);font-size:11px}.image-preview-wrap-v28 button{width:30px;height:30px;border:0;border-radius:50%;background:#fff;color:#716979;cursor:pointer}.customer-composer-v28 textarea{width:100%;min-height:98px;padding:13px 14px;border:1px solid #d8d0df;border-radius:14px;background:#fff;font:inherit;font-size:14px;resize:vertical}.composer-row-v28{display:flex;align-items:center;gap:10px}.attach-button-v28{display:inline-flex;align-items:center;gap:7px;padding:10px 12px;border-radius:12px;border:1px solid #d6c5e3;background:#f8f3fc;color:#5d2984;font-size:12px;font-weight:700;cursor:pointer}.composer-hint-v28{margin-left:auto;color:#8a8091;font-size:11px}.send-message-v28{min-width:100px;height:40px;border:0;border-radius:12px;background:linear-gradient(135deg,var(--sp-purple),var(--sp-purple2));color:#fff;font-weight:800;cursor:pointer}.close-ticket-form-v28{margin-top:10px}.close-ticket-form-v28 button{border:0;background:#efedf3;color:#514859;border-radius:12px;padding:11px 13px;font-size:12px;font-weight:700;cursor:pointer}.closed-message-v28{display:flex;align-items:center;gap:11px;margin-top:8px;padding:15px;border-radius:15px;background:#f2f0f4}.closed-message-v28>span{width:36px;height:36px;border-radius:11px;background:#e0f3e8;color:#27764d;display:grid;place-items:center;font-weight:800}.closed-message-v28 b{font-size:13px}.closed-message-v28 p{margin:3px 0 0;color:var(--sp-muted);font-size:12px}.closed-message-v28 a{margin-left:auto;color:var(--sp-purple);font-size:12px;font-weight:800;text-decoration:none}.thread-details-v28{display:grid;gap:12px}.thread-details-v28>section{padding:17px}.thread-details-v28 dl{display:grid;gap:10px;margin:0}.thread-details-v28 dl div{display:flex;justify-content:space-between;gap:10px}.thread-details-v28 dt{color:var(--sp-muted);font-size:12px}.thread-details-v28 dd{margin:0;text-align:right;font-size:12px;font-weight:700}.thread-tip-v28{background:#fbf8fd!important}.thread-tip-v28 b{font-size:13px}.thread-tip-v28 p{margin:5px 0 0;color:var(--sp-muted);font-size:12px;line-height:1.5}
@media(max-width:900px){.support-main-grid-v27,.support-main-grid-v26,.support-new-grid-v26,.support-chat-layout-v28{grid-template-columns:1fr}.support-new-side-v26{position:static}.thread-details-v28{order:2}.thread-head-v28{align-items:stretch;flex-direction:column}.thread-state-card-v28{min-width:0}.support-hero-v27-inner,.support-hero-v26-inner{align-items:flex-start;flex-direction:column}}
@media(max-width:640px){.support-client-topbar-inner-v28{min-height:60px}.support-client-brand-v28>span{width:34px;height:34px}.support-client-brand-v28 b{font-size:11px}.support-client-brand-v28 small{font-size:9px}.support-client-actions-v28>a:first-child{font-size:11px}.support-account-v28{width:32px!important;height:32px}.support-hero-v27,.support-hero-v26{padding:28px 0 20px}.support-hero-v27 h1,.support-hero-v26 h1,.new-ticket-card-v26 h1,.thread-head-v28 h1{font-size:28px}.support-shell-v27,.support-shell-v26,.support-new-shell-v26,.support-thread-shell-v28{padding-top:18px;padding-bottom:44px}.active-support-banner-v27,.active-support-banner{align-items:stretch;flex-direction:column;padding:16px}.active-support-open{width:100%}.conversation-row-v27,.conversation-row-v26{padding:14px;align-items:flex-start}.conversation-copy small{white-space:normal}.conversation-side-v27{align-items:flex-end;flex-direction:column}.new-ticket-card-v26,.support-new-side-v26,.support-conversations-card-v27,.faq-card-v27,.support-chat-card-v28,.thread-details-v28>section{border-radius:17px}.new-ticket-card-v26{padding:20px}.support-thread-page-v28{min-height:calc(100vh - 60px)}.thread-nav-v28{align-items:flex-start;flex-direction:column;gap:6px}.message-list-v28{min-height:280px;max-height:none}.support-message-v28{max-width:92%}.composer-row-v28{align-items:stretch;flex-direction:column}.composer-hint-v28{margin-left:0}.attach-button-v28,.send-message-v28{justify-content:center;width:100%}.closed-message-v28{align-items:flex-start;flex-wrap:wrap}.closed-message-v28 a{width:100%;margin-left:47px}.support-page input,.support-page textarea,.support-page select{font-size:16px!important}}